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End Point Management

Comprehensive End Point
Management Services

Keep your IT infrastructure running smoothly with our all-inclusive End Point Management services, covering everything from remote monitoring to proactive device support.

24/7 Monitoring

24/7 Remote Monitoring and Management (RMM) of servers, workstations, and laptops.

Asset Management

Comprehensive Asset Management with regular reporting.

Help Desk Support

Tier 1/2 Help Desk Support for day-to-day issues.

Proactive Support

Unlimited and proactive support for workstations, servers, and network devices.

End Point Management
Tailored Solutions

Tailored End Point Solutions

Our End Point Management services are designed to provide comprehensive support for your entire IT infrastructure, ensuring seamless operation and maximum uptime.

End Point Management

Complete Infrastructure Coverage

From servers and workstations to network devices and laptops, our comprehensive endpoint management ensures every component of your IT infrastructure is monitored, maintained, and supported.

Proactive Maintenance

Our proactive approach identifies and resolves potential issues before they impact your business operations, ensuring maximum uptime and productivity.

Scalable Support

Whether you have 10 devices or 1000, our endpoint management solutions scale with your business needs while maintaining consistent service quality.

Base Support

  • Remote Monitoring and Management (RMM): Continuous 24/7 monitoring of your servers, workstations, and laptops to detect and address issues before they impact your business.
  • Automated Maintenance Tasks: Regular tasks such as restarting failed services, drive cleanup, and defragmentation are automated to maintain optimal system performance.
  • Patch Management: Automated deployment of patches for Microsoft servers, workstations, and laptops to keep your systems secure and up to date.
  • Asset Management: Comprehensive tracking of hardware assets, including manufacturer details, operating system information, and warranty status, with monthly reporting.

User Support

  • Help Desk Support: Tier 1/2 support for resolving user issues and service requests, with a focus on quick and efficient problem resolution.
  • Moves, Adds, and Changes (MAC): Support for changes in user setups, including workstation adjustments and updates, with unlimited support during business hours.
  • Printer/Copier Support: Remote and onsite assistance for resolving printer and copier issues, ensuring minimal disruption to your daily operations.
  • Proactive Ticket Management: Continuous monitoring of support tickets, with feedback provided to users on the status of their requests.

Computer Support

  • Unlimited Support: Comprehensive support for all workstations, laptops, and notebooks, covering both hardware and software issues to minimize downtime.
  • Proactive Maintenance: Regular system checks and updates to prevent issues from arising and to keep your equipment running smoothly.
  • 3rd Party Software Support: Basic fault resolution for third-party software, ensuring compatibility and functionality across your IT environment.
  • Installation and Configuration: Assistance with the installation and configuration of new software and hardware, tailored to your business needs.

Server Support

  • Unlimited Remote and Onsite Support: Full support for your server infrastructure, including proactive maintenance and issue resolution.
  • Proactive Server Monitoring: Continuous monitoring of server performance, with alerts and issue resolution to prevent downtime.
  • Hardware and Software Maintenance: Regular updates and maintenance of server hardware and operating systems to ensure long-term reliability.
  • Monthly Reporting: Detailed reports on server health, performance, and any maintenance tasks performed, keeping you informed about your infrastructure.

Managed Device Support

  • Network Device Monitoring: Continuous monitoring of firewalls, routers, switches, and access points to ensure optimal performance and security.
  • Firmware Updates: Regular updates to network device firmware to protect against vulnerabilities and maintain up-to-date functionality.
  • Configuration Backups: Frequent backups of network device configurations, ensuring quick recovery in case of hardware failure or configuration errors.
  • Performance Reporting: Periodic reports on network device performance, including insights into any alerts or issues that occurred, helping you stay ahead of potential problems.